At Washee ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, and physical address provided during booking or account registration.
- Booking Information: Details about the services you book, including car type, plan, date, and time slot.
- Payment Information: We do not store your full credit/debit card or UPI details. Payments are processed securely by our third-party payment gateway, Razorpay, which may collect payment information directly from you.
- Technical Data: We may automatically collect information about your device and usage, such as IP address, browser type, and operating system.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our services.
- To process your bookings and transactions.
- To communicate with you, including sending booking confirmations, reminders, and support messages.
- To improve our website, services, and customer experience.
- To prevent fraudulent activities and enhance the security of our platform.
3. Data Sharing and Disclosure
We do not sell or rent your personal data. We may share your information with third parties only in the following situations:
- Service Providers: With trusted third-party vendors who perform services for us, such as payment processing (Razorpay) and communications.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
4. Data Security
We implement administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.
5. Your Rights
You have the right to access, correct, or request the deletion of your personal data. To exercise these rights, please contact us using the details below.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at panjiyarbajrangi@gmail.com.